STRAIGHT ANSWERS TO YOUR PLUMBING QUESTIONS
Plumbing can get complicated. We believe understanding your options shouldn't be.
Explore answers to common plumbing questions, helpful information for homeowners and businesses, and resources from Step By Step Plumbing.
FAQS
What plumbing services does Step By Step Plumbing offer?
Step By Step Plumbing provides residential and commercial plumbing services, including plumbing repairs, drain cleaning, water heater repair and replacement, tankless water heaters, plumbing inspections, gas line services, and more. View all our services
What areas does Step By Step Plumbing serve?
We serve homeowners and businesses throughout the Greater Richmond, Virginia area, including Richmond, Ashland, Hanover County, Henrico County, Chesterfield County, and surrounding communities. If you’re unsure whether we serve your area, give us a call.
Do you work on both traditional and tankless water heaters?
Yes. Step By Step Plumbing services traditional and tankless water heaters. Whether you’re dealing with inconsistent hot water, no hot water, or considering replacing your current system, we can help determine the right next step.
How do I know if I have a hidden plumbing leak?
Common signs of a hidden leak include an unexplained increase in your water bill, water stains, damp areas, musty odors, reduced water pressure, or the sound of running water when fixtures aren't being used. If you suspect a leak, having it inspected early can help prevent additional damage.
When should I call a plumber for a clogged drain?
If a clog keeps returning, multiple drains are running slowly, you notice unusual odors or sounds, or DIY methods aren't solving the problem, it's time to have a plumber take a look. Recurring drain problems can sometimes indicate an issue deeper within the plumbing system.
Should I repair or replace my water heater?
It depends on the age and condition of the water heater, the type of problem, and the cost of the repair. Frequent repairs, leaks, corrosion, inconsistent hot water, or an aging unit can indicate that replacement may make more sense. We can inspect your system and discuss your options with you.
Does Step By Step Plumbing handle commercial plumbing?
Yes. Step By Step Plumbing provides commercial plumbing services in addition to residential plumbing. We bring experience with larger-scale plumbing needs while providing the straightforward, personal service you'd expect from a local company.
Why should I have my plumbing inspected?
A plumbing inspection can help identify leaks, aging components, damaged pipes, valve problems, water heater concerns, and other issues before they become larger and more expensive problems. An inspection can be particularly helpful when purchasing a home or if you have concerns about an older plumbing system.
Do you provide gas line services?
Yes. Step By Step Plumbing provides gas line services. Founder Brandon Griggs is a Master Plumber and Master Gas Fitter with decades of industry experience. If you suspect a gas leak, however, leave the area and contact your gas utility or emergency services rather than attempting to locate or repair the leak yourself.
Do you offer a warranty?
Yes. We offer a one-year warranty on all labor and company issued parts.
Do you offer discouts?
Yes, we offer a 5% Discounts Available for Veterans/Active Military, First Responders, Senior Citizens
How do I request plumbing service?
Getting started is simple. Contact Step By Step Plumbing by phone or submit a service request through our website. Tell us what you're experiencing, and we'll help you determine the next step.